Closing Accountability Gaps
Accountability Gaps are performance setbacks that directly affect an organization’s ability to achieve their Key Results. They are the difference between what is actually occurring and what you want to...
View ArticleGrowing Sales — The Old Fashioned Way
Companies in every industry and geographical location around the globe continue to learn and relearn this basic lesson: if you want to grow sales, you have to build greater accountability in the sales...
View ArticleCulture of Accountability
Working in a Culture of Accountability creates a strong sense of what we call “organizational health and integrity.” It is the collective version of individual health and integrity where “I will do...
View ArticleTrue Accountability
Traditional views of accountability focus too narrowly on answerability. Like the foul-tempered Queen of Hearts in Alice’s Adventures in Wonderland, who, at the slightest offense or misdeed, cries “Off...
View ArticleThe Reality of Trust
Trust flows naturally from accountability. To build or rebuild trust, we must first take accountability and then hold others accountable in a positive, principled way. Not surprisingly, whenever people...
View ArticleModel The Culture Change You Want
Culture change does not require a large personality, cunning manipulation, inspirational appeals, or giant leaps of faith. It simply requires honest intentions, conscious thought, and focused effort....
View ArticleMaking Accountability Stick
We often hear this question: “How do you make Accountability Training stick?” Or we hear this longer version: “We’ve tried repeatedly over the years to get our people to take more accountability for...
View ArticleOvercoming Organizational Hurdles
Overcoming organizational hurdles that impede performance, creativity, communication, and problem solving is crucial to success in today’s business environment, but it often occurs too slowly and...
View ArticleRemoving Barriers
Most people in organizations regularly encounter barriers that are difficult to overcome or eliminate. Why? Because too many people in organizations fail to take accountability for removing such...
View ArticleCreating A Culture Of Accountability
Two mothers in Southern California assumed they would be able to find lots of organic baby food alternatives for their newborns. They were wrong. Despite the growing demand for natural organic...
View ArticleWhat else can you do . . . today?
The Solve It question “What else can I do to achieve the desired results?” is clearly an action-oriented question that is built upon our ability to See It and Own It and sets us up to Do It. So here...
View ArticleR-E-S-P-E-C-T
Companies on Fortune’s most admired company list are certainly not perfect, but most of them work very hard to make respect for others a top priority. In fact, many of them cultivate profound respect...
View ArticleConnecting the Dots to What Matters Most
When employees don’t make a clear connection between performing their daily work and advancing the cause of the organization, they become less invested in the organization’s purpose and priorities....
View ArticleFailing Fast and Smart
According to serial entrepreneurs such as Dave McClure, founder of over 500 startups, success depends on learning how “to manufacture failure on a regular basis . . . that’s how you learn. Getting used...
View ArticleThe Essence of Culture Change
Culture change is about one thing: shifting the Cultural Beliefs that determine daily actions. People in organizations have experiences everyday, and those experiences create beliefs, those beliefs...
View ArticleHow Do You Hold Others Accountable?
During a recent workshop with a large engineering and construction firm, we witnessed the following interchange: Person A: “You can’t hold people accountable that way; it doesn’t work.” Person B: “Of...
View ArticleTake Accountability for Your Career Development
A middle manager with a large consumer products company took his direct reports through an Accountability Training and Executive Coaching process. During an Executive Coaching session a few weeks after...
View ArticleCoaching Accountability
How do you help an associate or other colleague take greater accountability? How do you help them when they get stuck Below The Line on an issue or problem, situation or relationship, without offending...
View ArticleGetting Key Results Right
According to our landmark, multi-year Workplace Accountability Study involving over 40,000 participants, only 15% of organizations clearly define and effectively communicate the Key Results they need...
View ArticleThe Role of Key Results
Every organization has biases and preferences surrounding the planning process. Some organizations plan for everything in great detail in order to maximize control over all the relevant variables; some...
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